activation wizard can not continue because current user does not have enough provileges to activate a license

Question

My HDD died a few weeks back and I have been unable to activate Engineers Toolset ever since.  The error I get is, "activation wizard can not continue because current user does not have enough provileges to activate a license." I've searched this forum and the only answer I've seen is, "Open a ticket."  However, we don't have the maintenance contract and they refuse to let me open one.

I have Win XP SP3 and I'm logged on as an admin.  I've uninstalled/reinstalled and I've even tried different versions.  I get the same error.  I'm aware that this could be an issue with my laptop, but there must be a solution out there.  Any information is greatly appreciated.

fiddler · Answer

Hi,

I'm having the same problem, can you please give me an help to get LicenseCleanup.exe?

Thanks

danielleh · Answer

Hi Mgregory--

I apologize that we were unable to immediately help you to your satisfaction, but I can assure you that our Support team, Customer Service team, and Maintenance teams have done everything within their power to help resolve this issue for you.  I am glad that your colleague was able to assist you in resolving this matter.  If you have any further questions please contact Andrea Webb here at SolarWinds and she will be able to assist you.  If you need her contact information please PM me.

Thanks
Danielle

FormerMember · Answer

***FIXED***

The reason this happens is because your license.dat file is corrupt.  The resolution is to get the LicenseCleanup.exe from Solarwinds.  Luckily, a guy I work with had the exe.

Thanks for ABSOLUTELY ZERO HELP Solarwinds!!!