I am reviewing the demo version of NCM in anticipation of purchasing. I am trying to create a device template for some devices we have from Crescendo Networks (CN-5504D). The device has a CLI that is similar to Cisco's IOS so its pretty straight forward. All I want to do with this device is download the config. I tested the SNMP and Login process and they work fine. However, the commands (i.e. show version) do not execute correctly. I suspect it is one of two issues... 1- The command prompt is root> . I tried adding the commands that tell NCM the devices ready prompt... ”/> These made the device template an invalid file so I took them out. 2- The terminal emulation is wrong. When I execute the "validate login information" from the device details tab, The script logs in and tries to run the show version command but it does not work. -------------------------------------------------------------------------------------------------------------------------- I have attached the session trace file. Here is the device template.... ---------------------------------------------------------------------------------------------------- The SWTelnetDebug.txt file contains this... *** [10.33.9.37] OnConnect received, err = 0 root> root> root> root> show version s It is real simple. I am just trying to get a show version and ultimately a config download. Can someone point me in the right direction? Thanks. 10.33.9.37-trace.txt

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Device Template help

I am reviewing the demo version of NCM in anticipation of purchasing.

I am trying to create a device template for some devices we have from Crescendo Networks (CN-5504D). The device has a CLI that is similar to Cisco's IOS so its pretty straight forward. All I want to do with this device is download the config. I tested the SNMP and Login process and they work fine. However, the commands (i.e. show version) do not execute correctly.

I suspect it is one of two issues...

1- The command prompt is root> . I tried adding the commands that tell NCM the devices ready prompt...

These made the device template an invalid file so I took them out.

2- The terminal emulation is wrong. When I execute the "validate login information" from the device details tab, The script logs in and tries to run the show version command but it does not work.

--------------------------------------------------------------------------------------------------------------------------

I have attached the session trace file. Here is the device template....

<Configuration-Management Device="Crescendo" SystemOID=" 1.3.6.1.4.1.16165">
    <Commands>
        <Command Name="RESET" Value=""/>
        <Command Name="Startup" Value="startup"/>
        <Command Name="Running" Value="running"/>
        <Command Name="DownloadConfig" Value="Show ${ConfigType}"/>
        <Command Name="Version" Value="show version"/>
    </Commands>
</Configuration-Management>

----------------------------------------------------------------------------------------------------

The SWTelnetDebug.txt file contains this...

*** [10.33.9.37] OnConnect received, err = 0
root>
root>
root>
root> show version
s

It is real simple. I am just trying to get a show version and ultimately a config download. Can someone point me in the right direction? Thanks.

10.33.9.37-trace.txt

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tomas789

Did you ever find a solution for this?
I've run into the same problem.

Thanks-

TPoff

The short answer is no. I forget what the root problem was at the time but it will not work without some code changes by Crescendo and/or Solarwinds. We ended up putting this on the back burner and never got back to it. I don't even work at that company anymore.

I also tried a product called device manager from Manage Engine. Their product runs on Linux which was appealing to our management. We ended up selecting their product.

Solarwinds is all over you with marketing but when technical issues arise they seem less interested on the pre-sales side. I felt like they eventually gave up and ignored me when I mentioned this issue as a requirement for purchase.

cvachovecj

Hi TPoff,

I regret to hear that you did not have the appropriate level of support from SolarWinds.

Regarding the technical side, you may want to change the RESET command in the template like this:

or maybe

if that command is supported by the device.

(From the trace it seems that NCM does not detect when the "show ..." command is over.)

Regards,

Jiri