Wrong message from APM

Dear all,

I tried to use APM to monitor some applications, e.g. SMTP, HTTP. Everything works fine yesterday but the orion reports that the applications status are down today. After checking the network, I found that everything goes fine except the unexpected message from APM.

Any idea on tackling this issue?

Thanks.

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aLTeReGo

When you go into the application what does the message say when you mouse over "More Information"? Below is an example.

SMTP.jpg

kenn

This is happening to us as well on two different servers with two different templates. First example is our three DNS servers we are watching. On one of the servers (the same one every time) the service/exe named DNS.exe keeps going into a down status three times a day for a 5 min time frame. The other server is our frontend Exchange server. This is happening to service/exe brightmail.exe. This exe will show a down status a few times a day for about 3-5 min. When I get an e-mail telling me that these services are down, I than check the server services all looks fine and the event logs show nothing strange. The message I get on both is connection timed out. All the other monitors service/exe we are watching on these servers are fine and show an up status.

Kenn

josh.clark

Can you try increasing the timeout for the monitors that are timing out? Set it to 180 seconds or so.

kenn

I have for the DNS yesterday and it happened twice since...... but not on the other server where the time is at the default...

DNS Server - SNMP

Monitor Type	Process Monitor - SNMP
Credential for Monitoring	<Default>
Polling Frequency	900 seconds
Polling Timeout	90 seconds
Process Name	dns.exe