Hello -
Has there ever been thought about creating a Thwack mash-up for Orion systems? Here is the concept:
Problem: Service providers (Internet, MPLS, private-line, etc) don't always identify problems as quickly as Orion finds them. It can sometimes take 1 hour to correlate your circuit outage with a carrier fault.
Example: Carrier A has a major CO issue in Chicago impacts hundreds of DS-3 circuits.
Need: Some way to know if other customers are also impacted or if this problem is unique to your company (in which case it might be your network). Think of all of the time spent trying to determine if the issue is internal or external. Wouldn't it be great to know that other customers in your area are also impacted?
Solution: Community! Orion NPM immediately sends de-identified outage data (time, circuit type, carrier, zip-code) to a centralized Thwack server. The Thwack server collects this info and returns matching event information back to Orion to determine a correlation score. The correlation gets stronger as more and more Orion systems report in. This can also provide benefit as circuits begin to come back.
Opt-in: Of course sending this data would be optional and might only be used for certain circuits in an organization.
I'd appreciate any feedback in terms of adding this to Orion and any additional ideas on ways to leverage this capability.
thx
