Hello all,
For the moderators, I have ticket 316903 open with support on this issue but things aren't moving forward in a very efficient manner. In fact I just called the main number and hit 3 for support to check on the ticket and after 15 minutes was told called the Europe support center and his colleagues in Austin hadn't started yet.
For everyone else, hopefully someone else has run into a similar issue. Basically we have several APM/SAM templates assigned to Cisco Call Managers, Unity Connection, CER, etc. They were all working with APM just peachy however I "upgraded" to SAM last week and it seems to have taken out all of my non-Windows templates. Several times a day, every component will go down with the reason "The process was not found". Several minutes/hours later, they will all come back up on their own and look fine.
Thinking maybe the MIB's changed or something, I ran a scan of a server and created a new template based on the processes that were found however they are doing the exact same thing which leads me to believe that something changed with the actual poller.
Just curious if someone else had run into this and any possible suggestions. Sorry if I come across snooty, just don't have the best track record with support. Thanks!
Randy
