Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

SAM 6.1 status is critical after upgrade

I just upgraded to 6.1 but all is not well. I'm getting a lot of Job Scheduler v2: Results Notified Errors, performing a List Resources on a node never returns, and the Poller Engine claims it's down with a last Database Sync of 890 minutes even though I'm getting data in the database with no signs of gaps. I have restarted all of the services using the Orion Service Manager, visually verified all services are running, performed a repair by going through the Configuration Wizard, and rebooted the server (single poller environment).

Any ideas before I submit a ticket?

Find more posts tagged with

Accepted answers

All comments

AlexSoul

I guess you would be better of with support ticket. Don't waste your time. This is quite fresh topic, no much experience around.

P.S.

Hope you have made a backup/snapshot

ScottRich

Had a similar issue with an upgrade to NPM 6.1 a few months ago (see Unable to list resources since upgrading to NPM 10.6.1). Almost exact same problems you are experiencing with your SAM upgrade. Support should be able to get you up and running in no time (or if you are extremely confident, you can try the steps outlined in the post, but I would enlist support for this if it were me).