Why the NCM Configuration Wizard is not running?

When i start the NCM configuration wizard all I get is a quick splash of a progress bar and then an error :

The configurationwizard.log is showing this:

2009-06-16 17:11:06,093 [1] INFO Program - Configuration Wizard Starting.
2009-06-16 17:11:06,281 [1] DEBUG IISHelper - Detecting if IIS6 is installed: True
2009-06-16 17:11:06,312 [1] DEBUG SettingsController - IIS Service is running: True
2009-06-16 17:11:06,500 [1] ERROR Program - System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.ConfigurationWizard.Host.WorkflowController.InitWorkflow()
   at SolarWinds.ConfigurationWizard.Host.WorkflowController..ctor(ICirrusConfigHost configHost, Nullable`1 isDatabaseConnectionEncoded)
   at SolarWinds.ConfigurationWizard.Host.MainForm..ctor(ICirrusConfigHost configHost, Nullable`1 isDatabaseConnectionEncoded)
   at SolarWinds.ConfigurationWizard.Host.Program.Main(String[] args)

CAn someone Help me

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ncm_5.5

Accepted answers

Kawibi

I have finally make the NCM Configuration wizard Works.

The process is to :

uninstall the NCM APplication
Export the Solardwinds.net folder that is in windows registry
remove the solarwinds.net folder in the windows registry
Delete the Solarwinds folder in the program files
reinstall the NCM Application
replace the Serial Number created in the windows regestry by the former one so you can still use the key that you had. (You will find the former serial number and the key in the exported Solarwinds.net folder)
run NCM configuration wizards

All comments

chris.lapoint

Kawibi, I don't believe we've seen this one before. Please open a support ticket and include the details of the error you received.

Kawibi

I have finally make the NCM Configuration wizard Works.

The process is to :

uninstall the NCM APplication
Export the Solardwinds.net folder that is in windows registry
remove the solarwinds.net folder in the windows registry
Delete the Solarwinds folder in the program files
reinstall the NCM Application
replace the Serial Number created in the windows regestry by the former one so you can still use the key that you had. (You will find the former serial number and the key in the exported Solarwinds.net folder)
run NCM configuration wizards

tlu

I found the process by Kawibi worked great.

If you have NPM running, the step #3 will removed all NPM settings. If you want to keep NPM settings, here are the refined steps from Kawabi process:

uninstall the NCM APplication
Export the Solardwinds.net folder that is in windows registry
remove the Configuration Manager folder in solarwinds.net folder in the windows registry
(don't need this step: Delete the Solarwinds folder in the program files )
reinstall the NCM Application
(dont' need this step: eplace the Serial Number created in the windows regestry by the former one so you can still use the key that you had. (You will find the former serial number and the key in the exported Solarwinds.net )folder)
run NCM configuration wizards