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Solarwinds API creation

shashii

Hi,

Please let us know how can we create an Rest API of solarwinds for ServiceNow integration?

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sreenathmp

Servicenow integration is available OOB in Solarwinds. Refer the below video.

https://support.solarwinds.com/SuccessCenter/s/article/How-to-Integrate-ServiceNow-with-the-Orion-Platform-Video?language=en_US

shashii

Hello,

Thanks for the update, But i am looking for a method for creating RestAPI in solarwinds for integrating with servicenow ITOM, Please suggest.

smttysmth02gt

FWIW, I would be cautious on implementing this. I've had a case opened with SolarWinds for quite some time now because our subcategories will not populate from the integration on the SW side. So it will work, but the categories and subcategories are effectively broken until it's fixed. This happened after the ServiceNow developers revamped the category/subcategory structure. You would think the problem would be obvious since it happened after the changes they made, but it is not, and SW has gone over all of our settings in our SN instance several times now.

jm_sysadmin

So there is nothing formal beyond the Incident integration in the Orion platform. But I think what you want is documented from Service Now and is called 'Service Graph Connector for SolarWinds'. Version 2.1.7 was released in September. You need to be paying for the Service Now ITOM and Discovery modules of Service now to use it.

There are ways to DIY both CMDB and Event Management items from SolarWinds to ServiceNow, but you basically just build the queries in SWQL that you want data for, and pull from the REST interface on Orion, and let the imports in Service Now move the data where it needs to go.

Solarwinds_now_platform_capabilities_9-9-2020.pdf

mesverrum

Solarwinds already has their documented rest api here - https://github.com/solarwinds/OrionSDK

It's a pretty unusual format for an api but there's no need for you to build anything unless you REALLY wanted to create your own layer in front of that for some reason.