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Partial Download - Cirrus Bug from MOTD Banner?

I think I've got a serious bug here. I thought I was only getting partial DL's from one node in my database, turns out that *every* node that has the below banner setup, the config download stops at this line. This is a major issue as 90% of my nodes have this banner setup and I'm not getting full config downloads. Rancid from Shubbery Networks which was replaced with Cirrus (for Orion integration) did not have this issue.

banner login ^CC
###########################################################

(everything that doesn't get downloaded)

banner login ^CC
###########################################################
# banner banner banner banner banner banner banner banner banner   #
# banner banner banner banner banner banner banner banner banner   #
# banner banner banner banner banner banner banner banner banner   #
# banner banner banner banner banner banner banner banner banner   #
###########################################################
^C
!
line con 0
***CONFIG REMOVED***
line vty 0 4
***CONFIG REMOVED***
line vty 5 14
***CONFIG REMOVED***
line vty 15
***CONFIG REMOVED***
!
ntp clock-period 36029322
ntp source Loopback0
ntp server 1.1.1.1
ntp server 2.2.2.2
ntp server 3.3.3.3
end

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FormerMember

Even performing a 'show run' within Cirrus exudes the same behavior - stops at the banner.

chris.lapoint

This looks like Cirrus may be stopping because it interprets "#" as a login prompt and the end of the line by line transfer. Can you please post a session trace (File > Settings > Advanced > Session Tracing) for this to Thwack and also open a ticket with support?

FormerMember

Case #32809. Session trace sent to the ticket and PM'd to you.

chris.lapoint

Thanks, we'll take a look at it. Just to confirm, there is no way for you to change the banner identifier to anything other than "#" (e.g. *****)?

neuros77

This issue was fixed in Cirrus v4.0. I didn't see an update post in case others are having the same issue.

goofyzig

Hi skierjmh, you know, I think I have that same issue with a line that ends with a # sigh. These lines are actually a part of the config and cannot be removed.
They look like this:

command typed: show running-config
##
## Network interface configuration
##

The actual EnableIdentifier looks like this: "devicename5010 # " including a space before and after the # sign, so I did a template for the OID for that device that had this line for the EnableIdentifier, I tried at least these four if not many more:

But still did not have any luck. Did you ever get a fix for the ################# banner issue? Thanks!

chris.lapoint

goofyzig, please see my response to your post on the Steelhead (). The banner issue is experienced by skierjmh is a little different.

chris.lapoint

We believe this banner issue is fixed in 5.0 BETA with our prompt detection enhancements. If you are not already signed up, please send me an email at chris.lapoint@solarwinds.com and reference TT#1330. We plan on sending out the BETA3 build later this week.

bfarmer

Hello -

We're running NCM 5.0 and running into the # banner problem, but only for SSH. It manifests in a couple ways:

1) Scripts running against devices with the # banner take approx 2 minutes to run if using SSH vs 10-15 seconds if using telnet. They still process but just take much longer.

2) Configuration downloads stop at the banner if using SSH, but get the full config if using telnet.

It looks like with SSH it is interpreting the first line of the banner as the prompt.

Session trace with telnet:

[1/24/2009 7:58:26 PM] Menu-Based mode=False
[1/24/2009 7:58:26 PM]
-->StateChange: Connecting to server<--

[1/24/2009 7:58:26 PM] TimerTick: mstrData=<> State=1 - Connecting to server
[1/24/2009 7:58:26 PM] Pending Disconnect = False
[1/24/2009 7:58:26 PM] TimerState not Idle, Leaving.
[1/24/2009 7:58:26 PM]
-->StateChange: Connected to server - idle<--

[1/24/2009 7:58:26 PM] Solarwinds.Net SWTelnet9 Version 9.0.29
[1/24/2009 7:58:26 PM] Connected!
[1/24/2009 7:58:26 PM] -->
[1/24/2009 7:58:26 PM] -->               #############################################################
[1/24/2009 7:58:26 PM] -->               ### BRSB1-VPN-1-A                                         ###
[1/24/2009 7:58:26 PM] -->               ### UNAUTHORIZED ACCESS SUBJECT TO PROSECUTION TO         ###
[1/24/2009 7:58:26 PM] -->               ### THE FULLEST EXTENT.                                   ###
[1/24/2009 7:58:26 PM] -->               ### CONTACT ALTICOR NETWORK SERVICES FOR ASSISTANCE       ###
[1/24/2009 7:58:26 PM] -->               #############################################################
[1/24/2009 7:58:26 PM] --> Username:
[1/24/2009 7:58:26 PM] ProcessLogin State: 0
[1/24/2009 7:58:26 PM] UserName Prompt detected: Username:
[1/24/2009 7:58:26 PM] Send user name
[1/24/2009 7:58:26 PM] <-- username

[1/24/2009 7:58:26 PM] --> username
[1/24/2009 7:58:26 PM] --> Password:
[1/24/2009 7:58:26 PM] ProcessLogin State: 2
[1/24/2009 7:58:26 PM] Standard password prompt detected
[1/24/2009 7:58:26 PM] <-- password

[1/24/2009 7:58:26 PM] -->
[1/24/2009 7:58:26 PM] -->
[1/24/2009 7:58:26 PM] --> BRSB1-VPN-1-A#
[1/24/2009 7:58:26 PM] ProcessLogin State: 3
[1/24/2009 7:58:26 PM] Command mode prompt detected at LoginState_Password

[1/24/2009 7:58:26 PM]Prompt is being set to : BRSB1-VPN-1-A#

-----------------------------------------------------------------------------------------------------------------

Session trace with SSH:

[1/24/2009 8:29:59 PM] TimerTick: mstrData=<> State=1 - Connecting to server
[1/24/2009 8:29:59 PM] Pending Disconnect = False
[1/24/2009 8:29:59 PM] TimerState not Idle, Leaving.
[1/24/2009 8:30:00 PM] Got HostFingerPrint: 98:17:ca:b8:6d:b3:e6:4b:aa:4c:f9:31:54:81:74:9e
[1/24/2009 8:30:00 PM] SWTelnet9 Crypto Information Begin
[1/24/2009 8:30:00 PM] Protocol = SSH2
[1/24/2009 8:30:00 PM] RemoteName = SSH-2.0-Cisco-1.25
[1/24/2009 8:30:00 PM] SCcipher = aes128-cbc
[1/24/2009 8:30:00 PM] CSCipher = aes128-cbc
[1/24/2009 8:30:00 PM] Keys = ssh-rsa
[1/24/2009 8:30:00 PM] SWTelnet9 Crypto Information End
[1/24/2009 8:30:00 PM]
-->StateChange: Connected to server - idle<--

[1/24/2009 8:30:00 PM] Solarwinds.Net SWTelnet9 Version 9.0.29
[1/24/2009 8:30:00 PM] Connected!
[1/24/2009 8:30:00 PM] -->
[1/24/2009 8:30:00 PM] -->               #############################################################
[1/24/2009 8:30:00 PM] -->               ### SB1 Data Center 1                                     ###
[1/24/2009 8:30:00 PM] -->               ### UNAUTHORIZED ACCESS SUBJECT TO PROSECUTION TO         ###
[1/24/2009 8:30:00 PM] -->               ### THE FULLEST EXTENT.                                   ###
[1/24/2009 8:30:00 PM] -->               ### CONTACT ALTICOR NETWORK SERVICES FOR ASSISTANCE       ###
[1/24/2009 8:30:00 PM] -->               #############################################################
[1/24/2009 8:30:00 PM] -->
[1/24/2009 8:30:00 PM] ProcessLogin State: 0
[1/24/2009 8:30:00 PM] Command mode prompt detected at LoginState_Password
[1/24/2009 8:30:00 PM] Prompt is being set to :               #############################################################