Will disabling a script job and then enabling it to run at a different date and time cause it not to run? My job is still showing scheduled for 10/7/15 7:00 pm. It is now 10/8/15 at 7:23 am.
what the version NCM?
Version 7.3.2
Open a ticket Submit a Ticket | SolarWinds Customer Portal and
Follow the steps below p generate disgnósitico file in NCM.
[1] Generating a diagnostics file to send to Technical Support
1. Open C: \ Program Files \ Solarwinds \ Configuration Management \
2. Double-click SolarWindsDiagnostics.exe
3. This program will generate a file. Zip as output.
[2] sending large or Secure Files To SolarWinds:
1. Open your browser and navigate to https://solarwinds.leapfile.com
2. Click the link labeled Send Insurance.
3. In the email box of the Recipient put "support@solarwinds.net".
4. Enter your name and e-mail.
5. In the subject line put "Attn #xxxxxx case." A subject is required to go to the next page.
6. Click the link Select file to send (regular upload). Advanced upload can take a long time, so please do not use this option.
7. Add the statements to account for SolarWinds technology using your files. This is a good place to describe the technology that he's seeing. A message is required.
8. At the bottom, click the "Select files to upload (regular Upload)".
9. On the next page, put the files you want to send.
10. At the bottom click the "Upload & Send" button.
11. IMPORTANT! Tell us how to send the file.
Send file to support SW.
I opened a ticket and after testing and discussions with the engineer from Solarwinds it was recommended that I upgrade to NCM 7.4 and NPM 11.5.2. As for as uploading files for the open ticket. I was able to upload files once I had the ticket number for the case.
sounds like a Support ticket issue.
make sure that when scheduling the job the time is set properly (they have a 15 min warning that usually pops up), then enable the saved job
.I configured this job at 9:45 am to run at 7:00 pm on 10/07/15. It did not run. Showed scheduled for 10/07/15 at 7:00 pm when I checked the jobs on 10/08/15 at 8:00 am .
When scheduling Orion jobs (NCM, LEM reports, etc), I like to verify it by checking the windows scheduler. The job should appear in there.
Amit Shah
Loop1 Systems
Amit,
NCM stopped using Windows scheduler in v7.2.
Jiri
Hi,
I suggest opening a support case.
