Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

AudioCodes - Configuration file download

I am trying to retrieve the configuration from several AudioCodes MediaPack devices, but I'm having some trouble!

Error: Connectivity issues, discarding configuration (or configuration is too short)

Can anyone shed any light on why the whole config is produced, but NCM says that it hasn't identified the configuration?

The Device Template is as follows:

<Configuration-Management Device="AudioCodes" SystemOID=" 1.3.6.1.4.1.5003.8.1.1.56">
<Commands>
<Command Name="RESET" Value="SHOW LOG STOP"/>
<Command Name="Reboot" Value="RSD"/>
<Command Name="EnterConfigMode" Value="CF SET"/>
<Command Name="ExitConfigMode" Value="."/>
<Command Name="Startup" Value=""/>
<Command Name="Running" Value=""/>
<Command Name="DownloadConfig" Value="CF GET"/>
<Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}"/>
<Command Name="DownloadConfigIndirect" Value=""/>
<Command Name="UploadConfigIndirect" Value=""/>
<Command Name="EraseConfig" Value="RFS"/>
<Command Name="SaveConfig" Value="SCN"/>
<Command Name="Version" Value="SHOW INFO"/>
<Command Name="VirtualPrompt" Value="/>"/>
<Command Name="EnableIdentifier" Value="/>"/>
<Command Name="MenuBased" Value="false"/>
</Commands>
</Configuration-Management>

I have attached the Session Trace file.

Many thanks,

Finn

AudioCodes-trace.txt

Find more posts tagged with

Accepted answers

HolyGuacamole

On my small screen, I read your VirtualPrompt as / instead of />

So, ignore the previous comments on / being a source of conflict etc

Try adding this line to the config

The Value above being the first line of your CF GET command output

Reference:

SolarWinds Knowledge Base :: Config Not Being Downloaded (Cisco Menu-based Devices)

All comments

HolyGuacamole

The / in the command output is in conflict with the virtualprompt in your config template. Can you set the command prompt to something else?

finn.sloss

Unfortunately not, the "/>" is automatically generated by the device, if you navigate into the 'folder' CONFiguration the prompt changes to "/CONFiguration>".

Not sure if that would help at all?

It's a little strange on the AudioCodes devices that all commands are accessible from all 'folders', it just displays different help text depending on your current 'folder '.

e.g.

SIP/ SECurity/ DebugRecording/ MGmt/ ControlProtocol/ CONFiguration/ IPNetworking/ TPApp/ BSP/

PING SHow

AutoUPDate SaveAndReset RestoreAllDefaults RestoreFactorySettings SetConfigParamDefault SetConfigParam GetConfigParam GetParameterDescription CHangeUserName CHangePassWord ConfigFile

/CONFiguration>

Thanks,

Finn

cvachovecj

Finn,

Do the AudioCodes devices have the possibility to download the config files via TFTP or SCP? It might help.

Regards,

Jiri

finn.sloss

As far as I am aware, TFTP or SCP transfer is not an option for AudioCodes MediaPacks.

finn.sloss

HolyGuacamole wrote:
The / in the command output is in conflict with the virtualprompt in your config template. Can you set the command prompt to something else?

Can you elaborate on what you mean by the / conflicting with the virtualprompt please?

HolyGuacamole

When NCM executes the command(s) and processes the outputs, it needs to know when a command has finished. It tries to figure out that prompt as it goes. Since there are many parts of the outpit that contain /, it makes it near impossible to know when it has returned to the command prompt. Do you have a screencap while running the commands from say Putty?

finn.sloss

Attached is the output from the device when I manually telnet to it and run "SHOW LOG STOP" and "CF GET".

AudioCodes-puTTY-Example.txt

finn.sloss

I have uploaded the working Device Template to the files area:

AudioCodes-1.3.6.1.4.1.5003.8.1.1.56.ConfigMgmt-Commands