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Real Time Change Notification and Windows Server 2008

I’m having trouble with real time change notification (RTCN). I have a hunch it’s a Windows 2008 server rights issue. I probably relates to a problem I’m seeing when I try to use the Windows Task Scheduler.

Relevant stuff: (1) I’m running NCM 5.5.2 SP1; (2) Configuration Manager was configured to use SQL Server authentication; (3) We’re using syslog messages to trigger RTCN; (4) We’re using the NPM syslog viewer to configure the alert, not the NCM syslog viewer: (5) I have selected Run this program as an administrator on the file C:\Program Files (x86)\SolarWinds\Orion\SyslogViewer.exe; and (6) the User Name under Real-Time Change Detection / Config Change Settings has Windows admin rights.

For testing purposes, I’ve configured the syslog rule to generate an email as well as run the ConfigAutoDownload.exe. I know changes are detected as I get the email but apparently the executable fails.

In the RTN.log I get this:

Internal job error: An error occured while modifying the job. Ensure that the account name and password are valid.

In the job log I get this:

3/11/2010 4:05:08 PM - RTN - SyslogJob.Main: RTN started for IP:172.18.2.4
3/11/2010 4:05:08 PM - RTN - ++SyslogJob.CreateJob
3/11/2010 4:05:08 PM - RTN - --SyslogJob.CreateJob
3/11/2010 4:05:10 PM - RTN - Internal job error: An error occured while modifying the job. Ensure that the account name and password are valid.
3/11/2010 4:05:10 PM - RTN - SyslogJob.Deletejob: Job deleted
3/11/2010 4:05:10 PM - RTN - SyslogJob.CleanUp

When trying to run configautodownload.exemanually from a command prompt, I get

Of course, I tried adding every possible admin, run as admin, complete control, admin group I can find so the user accounts in use here should be pretty much omnipotent, but obviously I’m missing something.

In what is probably a related issue, I can’t schedule a job using Start > All Programs > Accessories > System Tools > Task Scheduler. I’ve tried checking Run with highest privileges. When trying to create a job, I get this:

Suggestions appreciated, thanks in advance -- Brent

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Accepted answers

BrentPapworth

Some progress, though problem is not solved. I have a new post on the subject here:

All comments

MarieB

Hi Brent--

Any luck on resolving this? Hey community, chime in if you can.

christineb

Hi Brent - could you open a support case on this one?

--Christine

chuco

Looks like you have an typo for your Execute Configuration possilby. I see a quotation mark in your print screen. I just validated that is what it is. I don't have that on mine.

C:\Program Files\Solarwinds\Configuration Management\ConfigAutoDownload.exe ${IP}

BrentPapworth

Hey, thanks for the input. It's not a typo, the complete command is

"C:\Program files\Solarwinds\Configuration Management\ConfigAutoDownload.exe"

with quotes on both ends. Thanks though -- Brent

BrentPapworth

Some progress, though problem is not solved. I have a new post on the subject here:

mafaneh

I just ran into this issue when I was trying to get Real-time Change Detection working in Win 2008. A very helpful Solarwinds Engineer was able to help me get the issue resolved.

Basically, whatever windows username and password is used to run your scheduled jobs is needed to run your RTCD jobs. The best way to check is to go under scheduled jobs and edit one that is enabled. Go to security and see the username. If this matches what is used under your RTCD Config Change Settings for the Windows account move down to the next step.

Then go to Local Security Policy in Admin Tools and click "User Rights Assignment" under "Local Policies" Check the properties under Log on as a batch job. Make sure the same user is in this field. Once the user is there, you need to go to "Security Options" under "Local Policies." There is a policy called "Network access: Do not allow storage of passwords and credentials." Disable this policy.

This allowed me to do RTCD only using SNMP Traps.

Thanks again to Lorenzo, the Solarwinds Engineer who helped me troubleshoot this issue.