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Web error when attempting to browse a node for processes

Hi there,

I just downloaded and installed the demo version of APM. I am attempting to browse one of my nodes via SNMP for process info, but I"m receiving this error:

System.Web.HttpCompileException: c:\inetpub\SolarWinds\Orion\APM\Admin\MonitorLibrary\AppFinder\SelectItemsToMonitor.aspx(41): error CS0433: The type 'Infragistics.WebUI.UltraWebGrid.UltraWebGrid' exists in both 'c:\Windows\assembly\GAC_MSIL\Infragistics2.WebUI.UltraWebGrid.v8.2\8.2.20082.1000__7dd5c3163f2cd0cb\Infragistics2.WebUI.UltraWebGrid.v8.2.dll' and 'c:\Windows\assembly\GAC_MSIL\Infragistics2.WebUI.UltraWebGrid.v7.3\7.3.20073.38__7dd5c3163f2cd0cb\Infragistics2.WebUI.UltraWebGrid.v7.3.dll'
at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
at System.Web.UI.PageHandlerFactory.GetHandler(HttpContext context, String requestType, String virtualPath, String path)
at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Any ideas what I can do to fix this?

Thanks in advance

Find more posts tagged with

SNMP

apm

Accepted answers

RogerWong

We've recently posted a workaround for this in the knowledge base.

http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1162

All comments

ShamChauthani

If you open a support ticket they will be able to offer a workaround. Engineering is working on an official fix for this that will be released soon.

ShamChauthani

Just to be very clear, not everyone will run into this issue. This issue is related to NCM Integration Module being installed on the same box as APM. So unless you have NCM integration module installed on the APM box you should not see this issue.

RogerWong

We've recently posted a workaround for this in the knowledge base.

http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1162

rene.verhagen

Great, that works!

Thnx,

Rene

byrona

I have run into this problem as well. This workaround isn't going to casue any problems in the future? I am guessing that the file referenced to delete in the workaround is just an unnecessary file?

byrona

Can somebody please confirm that this proposed workaround doens't have any negative side effects, thanks!

josh.clark

Can somebody please confirm that this proposed workaround doens't have any negative side effects, thanks!

It doesn't. In fact, there is an NCM SP that does the same thing. The file was getting installed to the website's bin directory on accident by NCM. It didn't cause problems for NCM, but it did for APM.