Has anybody else seen there hardwareitem table not being cleaned up? I have around 900 objects that are marked for deletion. Normally I wouldn't care but these objects are showing up as unknown inside of network atlas and messing up the child status rollups.
Regards,
Trav
Hello,
I can confirm that it is a bug that we show deleted sensors in Network Atlas. I remember that somebody already reported it and we are working on fix.
Thank you,
Lukas Belza (SolarWinds development)
Good deal. Thanks for the response. On a similar note, is there an easy way to get rid of my unknowns for the Hardware polling? For example my Dell M610 servers don't have a battery but this is reporting in to Orion. Do I need to manually delete these or there a better way?
As objects are deleted from Orion they are not automatically removed from Network Atlas maps. This is the same behavior for Nodes, Interfaces, Applications, Component Monitor, etc. This has been the behavior of Network Atlas since it's original inception. As for the 900 objects marked for deletion, is this in the database you're seeing this? Have you been able to determine if maintenance is running, or when it was last run did it finish/complete successfully? Lastly, what version of SAM are you currently running?
is there an easy way to get rid of my unknowns for the Hardware polling? For example my Dell M610 servers don't have a battery but this is reporting in to Orion. Do I need to manually delete these or there a better way?
Can you post a screenshot of what you're seeing?
Originally I saw them in Network Atlas and found they were actually duplicate entries of existing items. I then looked in the database and queried for "isDeleted" and found there were 900+ entries. Currently running SAM 5.2 and upgrading to 5.5 on Friday.
Are you talking about the database maintenance function on the server? I didn't know it was necessary to kick this off manually. If you have a listing of database maintenance plans I should be running that would be great. Currently doing backups and indexing.
Hopefully this is what you are looking for.
Well I feel dumb now. Just logged in to the iDRAC and found two batteries there. One for the System Board and another for the storage. These are ESXi hosts with no local storage but I guess it came with a battery anyways.
Hi travis,
I am looking into this issue but the SNMP walk will not help in this case. From the content of the SNMP walk I can tell that the server in question is an ESX server. So I will need a CIM walk to compete my investigation.
If you are willing to help me please create the CIM walk.
To create one you can use the SolarWinds.APM.HardwareHealthTool.exe console application.
The syntax for using this application is this
To get the help instructions type:
SolarWinds.APM.HardwareHealthTool.exe
To create a CIM walk for specific node type:
SolarWinds.APM.HardwareHealthTool.exe hostname/IP[:port] -protocol CIM -path c:\temp -user Admin
hostname/IP[:port] -> hostname or IP address. This is the ESX server hostname/IP address. Port specify only in case that the ESX server use non-standard CIM configuration.
-protocol -> this specify the protocol which should be use to get the data. For ESX server its always CIM
-path -> path to directory where the result will be stored. Its better to create the directory in advance.
-user -> Valid credential login name. Use the same credentials as you use in the SAM.
example:
SolarWinds.APM.HardwareHealthTool.exe 10.198.126.41 -protocol CIM -path c:\temp -user Administartor
When you type the command and start it you will be prompted for password. please don't be alarmed when there will be nothing happening on the screen when you type. The password is still accepted but for security reasons its not visible on the screen.
After the application complete its work please pack the whole directory specified in the path and send it to me. You can use this mail: Dalibor.Onderka@SolarWinds.com
Thanks
Dalibor
Note: the "SolarWinds.APM.HardwareHealthTool.exe" tool is located in the Orion APM directory inside Program Files. For 64bit machines the default location is "C:\Program Files (x86)\SolarWinds\Orion\APM"
