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APM 3.5 Credential Issue

We are standing up a test 10.1 server with all of the modules and am having some issues with APM 3.5.

We are using a copy of our live database (well as live as the last backup) from 9.51 and did the upgrade to 10.1 and then APM 3.5.

First, the APM summary page 'looks' normal with all icons showing green but drilling down you see the next poll date is dec 20th - a little stale.

Second when I test one of the MAPI probes it gives me a credential error so I 'assumed' it did not carry over the credentials from the other version. However, when I try to enter the password for the account I get the following error:

Please notify SolarWinds of this error. We will address and help you fix the issue.

Your specific error is:

APM was unable to decrypt credentials stored in the database.                                                To resolve this error, go to the Credentials Library                                               and reenter the passwords for each credential that is defined.

Do I need to open a ticket???

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mcbridea

Hi Scott,

Please do open a ticket on this one.

Andy

FormerMember

210673

Questionario

you just have to re-enter all the credentials in the credentials library as APM/NPM creates a key to decrypt those from the database, if you have a new installation, this installation cannot decrypt the passwords and you need to re-enter them or export and import your keys...

needle

you just have to re-enter all the credentials in the credentials library as APM/NPM creates a key to decrypt those from the database, if you have a new installation, this installation cannot decrypt the passwords and you need to re-enter them or export and import your keys...

That's correct - here's the procedure for doing the migration of the certificate:

1. Export the credential from the original server.
a. On the Start Menu, click Run, type MMC, and then click OK.
b. On the File menu, click Add/Remove Snapin, and then click Add.
c. Select Certificates and then click Add.
d. Select Computer account and then click Next.
e. Select Local computer and then click Finish.
f. Click Close.
g. Click OK.
h. Expand the Certificates (Local Computer) group.
i. Expand the Personal group.
j. Expand the Certificates group.
k. Right-click SolarWinds APM Engine, point to All Tasks on the shortcut menu, and then click Export.
l. Click Next in the Certificate Export Wizard.
m. Select Yes, export the private key, click Next, and then click Next again.
n. Type and confirm a password for this private key, and then click Next.
o. Specify the file name to which you want to save the certificate, click Next, and then click Finish—the certificate is saved with a .pfx file name extension.

2. Copy the .pfx certificate file to the new server.

3. Import the certificate to the new server.
a. On the Start Menu, click Run, type MMC, and then click OK.
b. On the File menu, click Add/Remove Snapin, and then click Add.
c. Select Certificates, and then click Add.
d. Select Computer account, and then click Next.
e. Select Local computer, and then click Finish.
f. Click Close.
g. Click OK.
h. Expand the Certificates (Local Computer) group.
i. Expand the Personal group.
j. Expand the Certificates group.
k. If there is a SolarWinds APM Engine item in the list, right-click SolarWinds APM Engine and select Delete from the shortcut menu.
l. Right-click the Certificates—Personal—Certificates node, point to All Tasks in the shortcut menu, and then click Import.
m. Click Next in the Certificate Import Wizard.
n. Specify the .pfx certificate file you copied to the server and then click Next.
o. Enter the password for the private key, check Mark this key as exportable, and then click Next.
p. Select Place all certificates in the following store, and then select Personal as the Certificate Store.
q. Click Next and then click Finish.