Symptoms
Attempting to install SolarWinds (multiple products) and encounter an error that TFTP times out to to a service timeout.
If change the service timeout to accommodate and attempt install again you get an error on the installer (not able to attach a screen capture: error is "Communication process failed for the primary Orion server. Some of selected products have dependencies that haven't been found on source environments").
Diagnosis
Review of installed software shows that WPM is still installed, even after using solarwinds uninstaller powershell script (currently only available to SW support employees, if a mod says its ok I'll upload).
Solution
Use the SolarWinds uninstaller PowerShell script (currently only available to SolarWinds employees).
Use the tool ”MicrosoftProgram_Install_and_Uninstall.meta.diagcab" to remove the stuck WPM program that cannot be removed normally. Uploaded below (had to use.zip, so extract directory).
Cleanup any directories SolarWinds uses (EX:C:\programdata\SolarWinds’, and your software installation directory, I use E:\).
Remove SolarWinds Registry references the uninstaller does not get. (EX: HTLM/System/CurrentControlSet/Services/*SolarWinds*).
Make sure to set the service timeout value if you ran into the initial TFTP install error that kicked off this issue.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
Add new DWORD value: ServicesPipeTimeout
Decimal, type '180000'
Reboot.
Run installer as normal.
