Alert with two condition groups isn't working

I'm trying to setup an alert for the web performance monitor using two condition groups. The purpose is to try to reduce the instances of false positive alerts that we receive from our website being down. The way that I'm trying to accomplish this is I have two transaction play backs configured to go to the site and each tries to login with a separate username and password once every 15 minutes. When the alert is triggered it should generate an email to let us know that the website is down but I only want it to trigger if both transaction playbacks have failed at the same time.

This is how I tried structuring the alert the first time:

Trigger Alert when all of the following apply -Root Condition *<Changing this to any causes two emails to be generated simultaneously

Trigger Alert when all of the following apply -Condition group 1

Name is equal to Transaction A from Orion Server

Status is equal to Down

Trigger Alert when all of the following apply -Condition group 2

Name is equal to Transaction B from Orion Server

Status is equal to Down

I now have it structured like this:

Trigger Alert when all of the following apply -Root Condition

Name is equal to Transaction A from Orion Server

Status is equal to Down

Trigger Alert when all of the following apply -Condition group 1

Name is equal to Transaction B from Orion Server

Status is equal to Down

I haven't been able to test with the site being down yet for the 2nd setup but I was hoping someone could give me some feedback or maybe a better way of accomplishing this.

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advanced_alert_manager

multiple_conditions

wpm

Accepted answers

HolyGuacamole

Put the 2 transactions in a Group. Be sure to change the group status rollup option to be 'Best case'. Set an email trigger action for the alert "alert me when a group is down'. And, that's it!

All comments

clubjuggle

As you have the alert structured now, this alert will never evaluate true. The Alert Engine is evaluating the alert criteria against each individual transaction playback. Since the playback can't possibly have two different names at the same time, these conditions will never be met.

With the current version of Advanced Alert Manager, you'd need a custom SQL query to do what you are attempting. Unfortunately writing the query is beyond my abilities so I can't help there. Based on what I have seen, the need for custom SQL to do this may change with the upcoming integration of Alert Manager into the web GUI.

techbender

Thanks for the very rapid response. I was afraid it was going to end up being something like that but thank you very much for confirming that it wouldn't work and also helping me to understand why. Yeah I'm really excited for the new Alert Manager update, they asked me do a customer feedback session on it and it seems to be very well thought out. I'll try asking our SQL administrator and see if we can figure something out. If anyone else has any suggestions of a better way to achieve the same outcome please let me know.

HolyGuacamole

Put the 2 transactions in a Group. Be sure to change the group status rollup option to be 'Best case'. Set an email trigger action for the alert "alert me when a group is down'. And, that's it!

HolyGuacamole

If you have other recordings in your WPM, and you are currently getting emails for the out of the box alert 'alert me when a transaction is down', you will need to modify the trigger condition for it to exclude these two transactions. Otherwise, you will continue to be notified from it which will defeat the purpose of the group suggestion.

techbender

It took me a minute to find what you were referencing. I was looking in the alert manager for setting them up in a group rather than the web console. I've never setup anything with groups before so that was whole new territory for me. I believe that I have it setup correctly now and I've gained new knowledge. Thank you so much.