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MSP Take Control DLL CRASHING Windows RDP

After updating MSP AnyWhere to Take Control, a DLL named "MSPACredentialProvider_6.90.07.201810151737.dll" is making the remote access via RDP (mstsc) to crash. After removing it, the remote access worked fine. I don't know if its a bug or incompatibility, but it's causing a lot of trouble on some WIndows 7 computers.

I hope it helps you guys.

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dilankenner

The dll is located on the PC's System32

pedro_jeronimo

Let us thank you for reporting this technical issue, and let us inform you that our Engineering Team is already on the final phase to release and update the SolarWinds Take Control Agent, where this issue is already fixed.

The release of the new Agent version, should happen automatically on the next few hours, across all regions and to all our clients.

If any technical issues still persist after the Agent update, please open a support case through our Support Portal, where it will be visible to our Support Engineers, which will assist you asap.

https://support.solarwindsmsp.com/portal/