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Hardware health critical ?

Hi,

I keep getting alerts that a fan has a status of critical. The switch is about 1 month old and the fan appears to be working fine. I have attempted to remove and re-add the Hardware Health Sensor resource and restart the polling service. Has anyone seen this before ?

#sh env stack

SWITCH: 2

FAN is OK

TEMPERATURE is OK

Temperature Value: 42 Degree Celsius

Temperature State: GREEN

Yellow Threshold : 58 Degree Celsius

Red Threshold : 68 Degree Celsius

POWER is OK

RPS is NOT PRESENT

orion critical.jpg

Thanks,

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robertcbrowning

Hi,

I have a similar issue with a fan erroneously reporting as critical in a Cisco 2960. The fan is OK. I removed & re-added the health monitoring, polled and & re-discovered, but the error returns. Other identical 2960's report OK. The temperature is tracking well, no data is being collected for the power supply or the fan and the fan is reporting as critical.

Without deleting and re-adding the node I cannot see how to how to fix this.

Any suggestions?

rob.hock

Support ticket may be the best path forward at this point.

harryyyy

Hello Robert

I am having same issue here for 2960 switches, did you in anyway manged to resolve this?

Thanks

harryyyy

Hello RW

I am having same issue here for 2960 switches, did you in anyway manged to resolve this?

Thanks

robertcbrowning

Hi, it was a long time ago, but I think it was a support call.

Raise a ticket & give them as much info as possible & they'll either mail you or call you as soon as they can.

You might want to prepare a DIAG file (which collects all of your configurations together for them to analyse better). RDP to your engine & find the job in SolarWinds Orion > Documentation and Support > Orion Diagnostics. It'll take a little while to run and then it produces a single ZIP of everything that support need.