WMI Providers upgrade/new install fails after 1.80.785.0 upgrade

Question

We just upgraded our servers to Patch Mnager 1.80 and since have not been able to upgrade the WMI providers nor do a new automatic installation. I have verified that automatically installing is configured. When attempting to connect to a computer via Computer Explorer, the following is received:

Source: Data Grid Server (PMServer)

Device: machine.name.com

Details: Although we successfully connected to machine.name.com, we were unable to install the EminentWare WMI providers.

Details: Field not found: 'EminentWare.RemoteInstallationClient.Installer.eOPT_INSTALL'.

Exception occurred at 10/8/2012 4:46:54 PM: Field not found: 'EminentWare.RemoteInstallationClient.Installer.eOPT_INSTALL'.

As mentioned in the error, the connection is made and the results are provided, Installed Software in this case, but the upgrade/install fails.

The account used has the correct access and again I have confimred auto install is enabled.

Thank you.

VáclavSáblík · Answer

The version 1.71.201.0 is wrong and it means this file was not replaced by update. I can't tell why but from the screen you've posted it seems like registry value claims already updated version. Running setup helper from console directory will not fix the problem since it is the server you need to provision.

I assume you've been running the full installer that gives you just uninstall option when up-to-date version is detected. However, if you will download just the update package from customer portal, that one I was referring to. This package will let you to force the update and should correct file versions and certificates.

Regardless of what I've said I would strongly recommend to contact SolarWinds support because your installation seems to be inconsistent and there can be more issues hiding under the surface. I'm sure that our support will be happy to assist you with getting you environment corrected.

Thanks,

Vaclav

FormerMember · Answer

I located the correct version of the setuphelper file and ran the command, however, it was in the Console directory, not the Server directory.

The following appears in the log:

Reprovisioning EminentWare Server with PAS called ProvisionSoftware and succeeded
2012/10/09 13:10:52:373 PID: 6808 TID: 5276 Reprovisioning EminentWare Server with PAS CA deviceid is: 4434d1c9-a0ce-4249-bb0a-d06fda6fc132
2012/10/09 13:10:52:373 PID: 6808 TID: 5276 Reprovisioning - Opened store for local machine to add EminentWare CA certificate.
2012/10/09 13:10:52:389 PID: 6808 TID: 5276 Reprovisioning - Opened store for local machine and added successfully the EminentWare CA certificate with ID: 4434d1c9-a0ce-4249-bb0a-d06fda6fc132
2012/10/09 13:10:52:389 PID: 6808 TID: 5276 Reprovisioning - Successfully wrote the EminentWare CA certificate with ID: 4434d1c9-a0ce-4249-bb0a-d06fda6fc132 to the registry.
2012/10/09 13:12:00:751 PID: 6808 TID: 5276 An error occurred while trying to provision the Patch Manager software.

The specified network password is not correct.

Is it possible that I do not have appropriate permissions?

I am an administrator on both servers.

My account is also an EminentWare Enterprise Administrators role.

Can I not manually import the certs?

Thank you.

Message1.docx

FormerMember · Answer

Thank you for the reply.

1. Yes, that was a typo in my post.

2. Yes, the updates were run manually on both servers.

3. The version for the SetupHelper.exe is 1.71.201.0

I attempted to rerun the update package as you suggested but received the attached message.

Thank you again.

Message1.docx