HIGH CPU % - Top 10 Processes not showing in alert email

Question

Pretty much as described. I have lightly modified the default high cpu % alert with Top 10 processes.

In explanation - the alert fires off just fine, everything in the alert email populates as intended except the Top 10 process section is blank.

The ${Notes} returns nothing at all, in any testing I've completed.

In reading and working on this I've come across several different approaches to correcting increasing timeout on the Trigger Action as below (previously it was default):

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APM\SolarWinds.APM.RealTimeProcessPoller.exe -n=${NodeID} -count=10 -alert=${AlertDefID} -timeout=90

------------------------------------------------------------------------------

The CPU on ${Caption} is currently running at ${CPULoad}.

${Caption} is running ${MachineType}.

IP Address is ${Node.IP_Address} ${CrLf}
${Caption} is currently ${Status}

The top 10 processes (sorted by processor time) within the last 10 minutes are listed below:

Notes:
${Notes}

For more information click the link below.
 ${NodeDetailsURL}

---------------------------------------------------------------------------

Here's an example from the RealTimeProcessPoller.log file - I can see that it's collecting the process information - but it's not making it to the email.

All help is appreciated!!

Thank you!

chippershredder · Answer

I can open a command prompt on the primary polling server and execute the exe to produce the results, but an email action does not list any processes in the email body text.

thsw · Answer

Hello,

I'm trying to set up something similar and would like to show the top 10 processes in the Message directly.

Unfortunately it's not showing anything.

The trigger action has been configured

but I'm not sure how this relates to ${N=Alerting;M=Notes}.

Thanks for your help!

tyson3264 · Answer

Hi David,

I believe you are using old variables.  Try something like this...

Escalation Level 1

APM\SolarWinds.APM.RealTimeProcessPoller.exe -n=${NodeID} -count=10 -timeout=90 -alertid=${N=Alerting;M=AlertID}

Wait 5 minutes

Escalation Level 2

Subject:

Alert: ${Caption} - CPU load is currently ${CPULoad}

Message:

${N=Alerting;M=Notes}