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How to monitor UCCX 11.0 services

Does anyone know if this is possible? I'd like to be able to monitor this since our UCCX engine service went to partial mode at some point over the weekend and our call centers did not open normally on Monday morning.

Any help would be appreciated.

Thanks!

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Hi t.micahdavis,

Bump!

I am also trying to do the same myself, and struggling.

SNMP walks prove to very little beyond standard system MIBs and chatting to our Cisco team, it won't provide what we want.

SNMP wise sysApplMIB (.1.3.6.1.2.1.54) provides process information, but no detail into the Cisco side of things, a little bit of CDP, a tiny bit of ciscoVoiceAppsMIB (.1.3.6.1.4.1.9.9.190) and finally a tiny slice of ciscoCuicappsMIB (.1.3.6.1.4.1.9.9.718).

Again none of which provides much information beyond what you'd expect of a SNMP monitored Linux host.

I had a look at the API, https://developer.cisco.com/site/uccxapi/documentation/, but even then, after trawling through the various URLs offered under /adminapi on my servers, I have yet to find status values.

Does any have any other ideas?

yaquaholic

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