We use Symantec Service Desk and I'm looking to have tickets opened to Service Desk based on Solar Winds alerts. Has anyone here been able to successfully set this up? Not even sure where to start. Thanks in advance.
We covered that in last month's SolarWinds Lab episode:
SolarWinds Lab #40: Awesome Alert Integration: Slack, Service Desk and More - YouTube
The first part of the video talks about making cURL and JSON calls from SolarWinds in general (using Slack as the example). But jumping to the 43:00 minute mark, we talk SPECIFICALLY about ServiceDesk
https://youtu.be/GOE5WfKBahM?t=2072
One more thing that might help is our Integration e-book:
PDF on Thwack: The Incomplete Guide to Integrating SolarWinds Orion and Slack
Kindle version: The Incomplete Guide to Integrating SolarWinds and Slack: Get SolarWinds alerts into Slack in about 5 minutes (give or t…
Hope that helps.
Thanks Leon!!
