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Advanced alert going from warning to down

Forgive me if this has been answered before but the search has turned up nothing so far.

I've configured an advanced alert to alert on a set of nodes if the status is warning or down. It looks similar to this:

Trigger Alert when all of the following apply

AlertEnvironment is equal to Department

Node Name is not equal to Site 1 Core Switch

Node Name is not equal to Site 2 Core Switch

Node Name is not equal to Site 3 Core Switch

Node Name is not equal to Site 4 Core Switch

Trigger Alert when any of the following apply

Node Status is equal to Down

Node Status is equal to Warning

I have a separate alert for the core switches. When a node goes down the email is being sent to alert that the node is in Warning. Shortly after, the node's status changes to Down but a second email is not being sent that informs that the node is in a Down state. I'm assuming this is because the alert has already been triggered because of the Warning.

I originally had this set up as a basic alert which sent two emails one for warning and one for down. Recently I moved it to an advanced alert due to the features of advanced alerts but I am not seeing what logic I'm missing to get the second Down email.

Any advice is greatly appreciated.

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mcbridea

I think you have it right. You can eliminate the any condition and create one alert for warning and another one for down. Use the copy function and edit the condition for the second alert to cover down status.

Trigger Alert when all of the following apply

AlertEnvironment is equal to Department

Node Name is not equal to Site 1 Core Switch

Node Name is not equal to Site 2 Core Switch

Node Name is not equal to Site 3 Core Switch

Node Name is not equal to Site 4 Core Switch

Node Status is equal to Warning

hcnifm

Ok so the Core Switch alert has the trigger "Node Status is not equal to Up". If a switch goes down will I get the two emails for the switch for Warning and Down or will I need to configure two separate alerts for the core switches aswell?

Thank you for your reply.

mcbridea

One will work for the not equal to up condition

hcnifm

Ok so I set the original alert to 'not equal to up' and tested and I am only getting the Warning alert email and not the Down email. Where am I going wrong here?