Hi All,
Ever since i upgraded my NPM to 11.5.2, when ever i restart the Orion Services some of my very old alerts gets re-triggered and i am getting lot of incident / Emails.
Is anyone facing similar issue? Please help!!
Thanks,
Reuben
Have you installed all the hotfixes?
Yes i have. This is not just related to Interface like they mentioned in Hotfix. I am getting Alerts for Power supply , Utilization ,etc etc.
Its just random. Every time it pick different old alerts which are already active in the Alerts page for a long time.
Do you have any other products other than NPM?
Yes I have NCM NTA UDT and VNQM along with NPM.
Do all your alert triggers have the global default SMTP alias set, rather than specifying a SMTP server? If they do, you could remove the SMTP server (go to Settings>Manage SMTP Servers) and since Orion will no longer know where to send email alerts, they will not go anywhere. You'll have to add the email settings back in post reboot, however.
DISCLAIMER: I have't tested this myself, but it should work. Backup your database first, just to be on the safe side.
The other option would be to make a note of all enabled alerts with email actions, then disable them, and enable them once the reboot is complete. You'll need to note which ones you need to enable when the server is back up, however, and anything which is currently down/matches an alert trigger will trigger when the alerts are enabled.
