What could be causing my CPU process percentages to not add up to the CPU Load? I have an alert set on the CPU Load being > 80% for over 1 hour. See screen shots.
On the email alert, you will see the CPU is at 97%, but when you add up the processes listed, it doesn't even come close.
Which is generated from this:
The CPU on ${Caption} is currently running at ${CPULoad}.
Machine type: ${MachineType}
System Role: ${SQL:Select d.System_Role from IPAM_Node n left join IPAM_NodeAttrData d on n.IPNodeId = d.IPNodeId where n.IPAddress = '${Node.IP_Address}'} ${CrLf}
IP = ${Node.IP_Address} ${CrLf}
Node = ${Caption}
Node status = ${Status}
The top 10 processes (sorted by processor time) within the last 10 minutes are listed below:
(When the issue is resolved, the processes below are from the previous alert.)
Notes:
${Notes}
For more information click the link below.
${NodeDetailsURL}
Alert:${AlertName}
Triggered: ${AlertTriggerTime}
Note: You may not have received the initial alert if it occurred outside of the M-F 6 am-6 pm window.
The trigger condition & other actions are setup as: (The two emails at +9 minutes are just there for testing purposes. They have different 'time of day' settings. The last one will be the only left after I get this worked out.)
This shows the RealTimeProcessPoller, which is appending the process information into the alert's NOTE field. Sometimes I don't get any information back, if the CPU is 100% pegged. You see it repeats every 4 hours. Sometimes it repeats 10 times without every returning anything.
Here's the current trigger condition. (I might change this to only exclude the ICMP devices.)
Most device polling occurs every 10 minutes and the alert is evaluated every 1 minute.
p.s. Why can't I paste in a screen shot from SnagIt when I send it to the clipboard? When I entered an "idea" yesterday, I was able to copy from the clipboard. Now when I enter a "Discussion", I can't. However, when I copied the "text" from the alert message, it did paste in OK from the clipboard.
