Web Error - NPM Eval - unsecured or incorrectly secured fault

FormerMember

Just installed NPM 9.1 SP4 Eval.  When attempting to go to Node Details view, it throws this error:

 

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message.   --- End of inner exception stack trace ---Server stack trace:    at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)   at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)   at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)   at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)   at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)   at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)   at System.ServiceModel.Channels.CommunicationObject.Open()Exception rethrown at [0]:    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)   at System.ServiceModel.ICommunicationObject.Open()   at SolarWinds.InformationService.Contract.InfoServiceProxy.Open()   at SolarWinds.Orion.Web.InformationService.InformationServiceProxy..ctor() in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\InformationService\InformationServiceProxy.cs:line 34   at SolarWinds.Orion.Web.DAL.WebDAL..ctor() in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\DAL\WebDAL.cs:line 17   at Orion_NetPerfMon_Resources_NodeDetails_InterfaceUtilization.GetInterfaceUtilizationTable(Int32 nodeId, String sort)   at Orion_NetPerfMon_Resources_NodeDetails_InterfaceUtilization.Page_Load(Object sender, EventArgs e)   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)   at System.Web.UI.Control.OnLoad(EventArgs e)   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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Also, when opening the Manage Nodes screen, it throws this error:

SELECT N.MachineType AS Value, COUNT(ISNULL(N.MachineType,'')) AS Cnt FROM Orion.Nodes N GROUP BY N.MachineType ORDER BY N.MachineType ASCAn unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.Server stack trace:    at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)   at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)   at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)   at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)   at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)   at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)   at System.ServiceModel.Channels.CommunicationObject.Open()Exception rethrown at [0]:    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)   at System.ServiceModel.ICommunicationObject.Open()   at SolarWinds.InformationService.Contract.InfoServiceProxy.Open()   at SolarWinds.Orion.Web.InformationService

Eval version so I can't open a ticket... 

bshopp

You may also want to try this.

The problem may be because the Information Service is installed in the wrong directory(I’m guessing the root of the drive Orion is installed on).  You may want to check here for the OrionInformationService installer: “C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers”.  If it’s there, uninstall it, and re-run the installer(making sure you are administrator).