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Getting this when trying to open the MMC

solarwinds-admin

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Connection Failed

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The attempt to connect the EminentWare Application Server failed.

Communication failure.

The remote procedure call failed and did not execute.

Details: dgsrpcinterface::smartbind() failed.

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All services are started as far as I can tell.

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solarwinds-admin

Once I click on OK this appears.

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Failed to connect to the EminentWare Application Server

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Sorry, we are unable to connect to the EminentWare Server.

Verify that the connection information for the EminentWare Server is correct and the EminentWare Data Grid Service is started.

Details: The attempt to connect the EminentWare Application Server failed.

Communication failure.

The remote procedure call failed and did not execute.

Details: dgsrpcinterface::smartbind() failed.

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I am running the demo, or at least I am trying to.

solarwinds-admin

Hi UKTonyK,

sorry you are having issues.

When is this error occuring?

Is this during installation or after installation when bringing up the EminentWare console for the first time?

Also, can you give us a little information on the OS version where you have installed EminentWare?

It may be quicker for us to directly have a look with you. If you have time, send an email to customersupport@eminentware.com and we can setup a web meeting to triage the issue.

Thanks

solarwinds-admin

This is on first opening after install.

The install is on a Windows 2003 Server with SP1 and WSUS 3.0 SP1.

Unfortunately we do not allow web meetings with external parties onto our systems so this is going to have to be done by good old text power!

I am currently re doing the install, with the app being installed to the C: drive as the initial install was to another drive letter. Will see if that resolves it.

solarwinds-admin

PS. Thanks for the prompt reply.