NPM 12 - Automatic Alert Reset condition

sfletche

Hi All,

I opened a ticket on this, but apparently it will be a few days for development feedback. Short version is , I installed NCM 7.5.1 to my existing solarwinds environment and sometime after that all of my alerts with automatic reset conditions stopped automatically resetting. I was running NPM 12.0.1 / SAM 6.3.0 / IPAM / UDT.

Example Alert condition below

I've gone through the following

https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Alerts_are_not_resetting_in_NPM_12

(performed)

https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Alerts_do_not_reset

(performed)

https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/The_'Alert_me_when_a_node_reboots'_alert_does_not_reset

(performed)

and rebooted the server and additional poller without any impact.

Also Support did a  Core Service Repair.

Any ideas would be great.

orioncrack

It sure seems like these commands are the go-to from support incidents lately.

What is the reason these commands are so popular to fix major problems?

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