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Error of My Ways: Updating APE/AWS Servers

I am attempting to update my APE's and AWS's Servers from NPM12.1 (2017.1) to NPM 12.2 (2017.3) versions. Although, I do like the new installer and makes it easier to upgrade local devices, I am having issues updating remote devices. This is the error I am getting from the installer.

Poller Download Error.png

Anyone else see this error? I am sure if my bandwidth between sites was better, I would not have this issue, but it is not and I have what I have.

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ape

scalability engine

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CourtesyIT

Was wondering if we could get these packages upgrade to the newest versions of Software. The Orion Installer Package has a hard time pulling down the required Software over my WAN links.

Individual Polling Engine Packages.png

CourtesyIT

Current Case Number: 00028732

rschroeder

I've not had your specific error show up, but I DO have issues transferring Solarwinds Updates/Hotfixes from my Main Instance to APE's that are farther away.

See this thread:

Further, after I upgraded to NAM licensing last year (an EXCELLENT solution to my budget & licensing needs!), it seems Hotfixes need to be made available via bundle instead of per Solarwinds module. That's OK only if the NAM-compatible bundles are released at the same time as the individual modules' hotfixes.

An alternate is to change the Hotfix availability to take into account NAM licensing. The latest UDT hotfix is not available to me once I went to NAM licensing--the Customer Portal doesn't show the stand-alone / "non-NAM" hotfix as something I can download.

Something's got to give, here.

aLTeReGo

Have you tried following the steps outlined in the following KB article?

Failed to download or run the Scalability Engine installer from the main server - SolarWinds Worldwide, LLC. Help and Su…

serena

We have a new installer in the works for the additional polling engine. Would you be willing to do a dev assisted upgrade with this new installer?

CourtesyIT

I would like to try the dev assisted install. I am in Germany until Jan 20 then back in SAT. I will contact Serena to setup and schedule.

Thanks,

Eric