Orion Website Error - node detail

Question

I have upgraded to v9 from v8.5.1.

Now I get Orion Website Error when I press a node.

The orionweb.log state:

2008-07-02 08:31:35,718 [1] ERROR ASP.global_asax - Application_Start
2008-07-02 08:31:36,718 [1] ERROR ASP.global_asax - Session_Start
2008-07-02 08:31:39,296 [1] ERROR SolarWinds.NPM.Common.CustomPropertyMgr - Schema file D: \Solarwinds\Orion\OrionReportWriter.Schema

does not exist. (working directory is c:\winnt\system32\inetsrv)
2008-07-02 08:34:15,984 [1] ERROR SolarWinds.NPM.Common.CustomPropertyMgr - Schema file D: \Solarwinds\Orion\OrionReportWriter.Schema

does not exist. (working directory is c:\winnt\system32\inetsrv)
2008-07-02 08:34:16,015 [1] ERROR SolarWinds.NPM.Common.CustomPropertyMgr - Schema file D: \Solarwinds\Orion\OrionReportWriter.Schema

does not exist. (working directory is c:\winnt\system32\inetsrv)
2008-07-02 08:34:17,906 [1] ERROR SolarWinds.NPM.Common.CustomPropertyMgr - Schema file D: \Solarwinds\Orion\OrionReportWriter.Schema

does not exist. (working directory is c:\winnt\system32\inetsrv)
2008-07-02 08:34:17,953 [1] ERROR ASP.global_asax - Application_Error
System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. --->

System.UnauthorizedAccessException: Access to the path 'D:\Solarwinds\Orion' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean

includeFiles, Boolean includeDirs, SearchOption searchOption)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at SolarWinds.Orion.Web.Charting.ChartXMLConfigManager.LoadConfigs()
   at SolarWinds.Orion.Web.Charting.ChartXMLConfigManager.GetXMLConfig(String chartName)
   at SolarWinds.Orion.Web.Charting.ChartInfoFactory.Create(String chartName)
   at SolarWinds.Orion.Web.GraphResource.CreateChart(CustomPoller customPoller, String netObjectID, String chartName, Control

parentControl)
   at CustomNodeChart.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.AddedControl(Control control, Int32 index)
   at System.Web.UI.ControlCollection.Add(Control child)
   at Orion_ResourceContainer.ResourcePlaceHolder_DataBind(Object sender, EventArgs e)
   at System.Web.UI.Control.OnDataBinding(EventArgs e)
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.WebControls.Repeater.CreateItem(Int32 itemIndex, ListItemType itemType, Boolean dataBind, Object dataItem)
   at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
   at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
   at System.Web.UI.WebControls.Repeater.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at Orion_ResourceContainer.DataBind()
   at Orion_NetPerfMon_NodeDetails.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   --- End of inner exception stack trace ---
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at ASP.orion_netperfmon_nodedetails_aspx.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

I have tried all the things I could imagine. Checked access rights, rerun the wizard, copied different files diffrent places. All with no luck.

Any suggestions?

Best regards,

Steffen Lindemann

didontoi · Answer

I try to resolv my problem with this solution:

Go to C:\Program Files\SolarWinds\Orion and right click on the Maps directory

Click on the Security Tab. Find the local user named “SOLARWINDS_WEBSITE” and delete them. reCreate the same user and add them with “Full Control”.  Reload the WebSite service.

It was working for a while but after a reboot of the server the problem was the same..

didontoi · Answer

Hi everybody,

First of all, sorry for my english.. :o /

I just want to know if a solution has been found to resolv this problem?? Yesterday, I tried to install the v.9 and I've got the same message when I launched the website

"System.UnauthorizedAccessException: Access to the path 'D:\Solarwinds\Orion' is denied."

I tried to modify the permission of the "SOLARWINDS_WEBSITE" account, with no result.

Thx in advance!

cdoyle · Answer

Hi Steffen,

It look like you might be having some permissions issues accessing the Orion install folder..

"System.UnauthorizedAccessException: Access to the path 'D:\Solarwinds\Orion' is denied."

Could you submit a support ticket so that we can look into this further with you?

You can submit it by logging into your customer portal and clicking "Submit a Ticket", or from here: www.solarwinds.com/.../

Cheers!
Caroline