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APM Website Error

I have installed APM 2.0 with SP1 and keep getting this error when I try to click on "Application Monitors":

System.DivideByZeroException: Attempted to divide by zero.
   at SolarWinds.Orion.Web.BigInteger.singleByteDivide(BigInteger bi1, BigInteger bi2, BigInteger outQuotient, BigInteger outRemainder) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\BigInteger.cs:line 1222
   at SolarWinds.Orion.Web.BigInteger.op_Division(BigInteger bi1, BigInteger bi2) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\BigInteger.cs:line 1291
   at SolarWinds.Orion.Web.EncryptionHelper.DecryptPassword(String password) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\EncryptionHelper.cs:line 40
   at SolarWinds.Orion.Web.OrionMembershipProvider.GetPassword(String username) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\OrionMembershipProvider.cs:line 244
   at SolarWinds.APM.Web.SwisProxy.Configuration.GetCredentials()
   at SolarWinds.APM.Web.SwisProxy.Configuration.Create()
   at SolarWinds.APM.Web.SwisProxy.ExecuteQuery(String SWQL)
   at SolarWinds.APM.Web.SwisDAL.GetValuesAndCountForProperty(String property)
   at Orion_APM_Admin_Applications_ApplicationGrouping.Reload()
   at Orion_APM_Admin_Applications_ApplicationGrouping.Page_Load(Object sender, EventArgs e)
   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I have tried totally reinstalling APM2.0 and that does not help.

Thanks,

Mark Salyer

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Accepted answers

All comments

josh.clark

I would suggest opening a support ticket. It looks like something weird is going on in your accounts table. I'm wondering if one of your passwords is causing issues.

One thought. Could you try changing the password for your account and see if that solves the problem? Change it to something like test. I'm not syaing it has to stay like that, just try to see if that points us at the problem.