I am in the process of integrating our SAM alerts with ServiceNow and we are having to send a unique ID to ServiceNow to populate the impact, urgency, and assignment group fields on the incident form. The ID is a unique 10 character string (ex: SLRWNDS001) stored in a lookup table.
I was wondering if it was possible to have a custom property drop down list of all the IDs masked with an alias. For example, SLRWNDS001 would appear as "Windows Priority 3 Ticket" and I would be able to select that alias but the actual incident creation sends the ID. This would be nice to have instead of constantly having to reference a table of alert IDs.
Not sure if this is possible or not, but I figured I would post and see if someone has done something similar to this.
