Problem installing products

blood

Hi

I am trying to install the evaluation version of Network traffic analyser etc from Solarwinds Orion Setup - from a bundle (Bundle-856-OrionNPM-NetFlow.exe). I'm trying to install it on a Win7 Pro Dell Precision 8GB RAM, Quad core. The machine is a client in an AD domain, my user account has domain admin rights and local administrative rights on the local PC.

I have allowed the various .exe files access to the Internet and have tried running the installer as an administrator. Setup keeps failing. The errors at the end of the log are as follows:

[1C6C:1B28][2015-05-07T11:01:57]i301: Applying execute package: SQLEXPR_x86_ENU.exe, action: Install, path: C:\ProgramData\Package Cache\6CE34F57A13E0DED95CAF4405FAD133E859ADE30\redist\SQLEXPR_x86_ENU.exe, arguments: '"C:\ProgramData\Package Cache\6CE34F57A13E0DED95CAF4405FAD133E859ADE30\redist\SQLEXPR_x86_ENU.exe" /ACTION=install /Q /HIDECONSOLE /IACCEPTSQLSERVERLICENSETERMS /FEATURES=SQL,SQLEngine,Tools,Conn /INSTANCEDIR="C:\Program Files (x86)\SolarWinds\Orion\SQLExpress" /INSTALLSQLDATADIR="C:\Program Files (x86)\SolarWinds\Orion\SQLExpress" /INSTANCENAME=SOLARWINDS_ORION /SQLSVCACCOUNT="NT AUTHORITY\SYSTEM" /AGTSVCACCOUNT="NT AUTHORITY\SYSTEM" /BROWSERSVCSTARTUPTYPE=Automatic /SQLSVCSTARTUPTYPE=Automatic /ASSVCSTARTUPTYPE=Automatic /SECURITYMODE=SQL /SAPWD="6gS#4nH/-)v&8txC66YI" /ADDCURRENTUSERASSQLADMIN=TRUE /SkipRules=VSShellInstalledRule RebootRequiredCheck /SQLCOLLATION=SQL_Latin1_General_CP1_CI_AS'

[1C6C:1B28][2015-05-07T11:03:53]e000: Error 0x84be000a: Process returned error: 0x84be000a

[1C6C:1B28][2015-05-07T11:03:53]e000: Error 0x84be000a: Failed to execute EXE package.

[0CDC:225C][2015-05-07T11:03:53]e000: Error 0x84be000a: Failed to configure per-machine EXE package.

[0CDC:225C][2015-05-07T11:03:53]i319: Applied execute package: SQLEXPR_x86_ENU.exe, result: 0x84be000a, restart: None

[0CDC:225C][2015-05-07T11:03:53]e000: Error 0x84be000a: Failed to execute EXE package.

[1C6C:1B28][2015-05-07T11:03:53]i351: Removing cached package: SQLEXPR_x86_ENU.exe, from path: C:\ProgramData\Package Cache\6CE34F57A13E0DED95CAF4405FAD133E859ADE30\

[1C6C:1B28][2015-05-07T11:03:53]i330: Removed bundle dependency provider: {60018b18-d255-4170-98de-643213c87caf}

[1C6C:1B28][2015-05-07T11:03:53]i352: Removing cached bundle: {60018b18-d255-4170-98de-643213c87caf}, from path: C:\ProgramData\Package Cache\{60018b18-d255-4170-98de-643213c87caf}\

[0CDC:225C][2015-05-07T11:03:53]i000: ApplyComplete.  Result: None

[0CDC:225C][2015-05-07T11:03:53]i000: State changed.  Status: -2067922934

[0CDC:225C][2015-05-07T11:03:53]i000: Install failed.

[0CDC:225C][2015-05-07T11:03:53]i000: Copying logs to: C:\ProgramData\SolarWinds\Logs\Orion\Install\2015-05-07_110353

[0CDC:225C][2015-05-07T11:03:53]e000: Warning: Unable to create diagnostics file: C:\Program Files (x86)\SolarWinds\Orion\Installer.Diagnostics.  Error: Could not find a part of the path 'C:\Program Files (x86)\SolarWinds\Orion\Installer.Diagnostics'.

Can anyone help me get this product installed, please?

Thanks!

Jan_Pelousek

Hello, unfortunately this looks like one of the issues of the MS SQL express installers. Per return code it should be fixed as described here: Error 0x84be000a (Process returned error: 0x84be000a) (129035) . Also there may be some pending reboot request, so try to reboot as well.