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http request was forbidden with client authentication scheme 'Basic'

Dear Support,

we are facing issues using RES API "http request was forbidden with client authentication scheme 'Basic'" could an one help here.

Regards

Chethan Kumar G

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tdanner

Let's start by gathering some info about your setup.

What product and version are you using?
What kind of account are you using (Orion, Active Directory, etc.)?
Can you share a snippet of your code that demonstrates the problem?

sstark85

Same issue here.

Orion Platform 2018.2.1 SP1, NPM 12.3
Active Directory Account

Example with PowerShell

$URI = 'https://primaryserver:17778/SolarWinds/InformationService/v3/Json/Query?query='

$Query = 'SELECT Top 10 Caption FROM Orion.Nodes'

Invoke-RestMethod -Uri "$URI$Query" -Method Get -Credential $Cred -Verbose

VERBOSE: GET https://primaryserver:17778/SolarWinds/InformationService/v3/Json/Query?query=SELECT Top 10 Caption FROM Orion.Nodes with 0-byte payload

Invoke-RestMethod : The remote server returned an error: (403) Forbidden.

Example with SWQL Studio using Orion (v3) over HTTPS

tdanner

Is this issue specific to using AD accounts? In other words, do you have the same problem when using an Orion account?

Check the SWIS log for errors at the time of these requests (C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log). Also check the "Application" windows event log on the Orion server.

sstark85

Yes, Orion accounts works fine. Orion.InformationService.log doesn't have anything besides service start information, windows event log as well. I have a trace file I can share privately.