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Upgrading to full licensed version from Eval version NCM

I am done the eval and have a license for the full NCM product. THs Server does not have Internet access so what is the best practice here; uninstall the app and install the full production one and manually install a license file, or;

Add the license file to the eval version, but my question here is how do I get the product serial number in this case? The " Skip this, and enter Software License Key now on the SolarWinds Network Management Tools window" statement doesn't make any sense to me.

Thanks in advance,

Bob

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Accepted answers

chris.lapoint

StealthNet, if you want to keep all your existing NCM data, you can simply install the production bits you downloaded from the customer portal over your evaluation version.

To obtain your product key in the offline case, please take the following steps:

1) Click "Skip this, and enter Software License Key now"

2) Copy the serial number and computer name from that window

3) Go to computer with Internet access and login to customer portal and select License Management

4) You should see a license for NCM in the portal and below it a link to Manually Register

5) Click Manually Register and you'll see a page where you can enter the serial number and computer name to generate your license key

These steps are also documented in this FAQ: solarwinds.net/.../faq.aspx

Let us know if you run into any issues and welcome aboard!

Cheers,

-Chris

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