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Credential rings are not functioning

I have created a few credentials and bound a Credential ring to my credentials. but when i attempt to connect to my domain it times out with an error. I get a simular error when attempting to manage some of my workstations Strangly the Other domain shows up exactly as expected. I am not exactly sure what I am doing wrong.

any ideas?

here is an example of the error below

Source: Data Grid Server (PMS)

Device: mis30.blah blah blah.domain

Details: Computer connect

Exception occurred at 10/23/2013 12:42:56 PM: Attempt to connect tomis30.blah blah blah.domain failed.

The following attempts were made:

ARP Resolution result: Yes

DNS Resolution result: Yes

NETBIOS Name Resolution: Yes

MS Endpoint Mapper: Yes

WMI Connection: No

The RPC server is unavailable

COM Exception: Error Code: 0x800706BA . Unable to connect using account blah blah blah.domain\administrator

EminentWare Provider Connection: No

The RPC server is unavailable

COM Exception: Error Code: 0x800706BA . Unable to connect using account blah blah blah.domain\administrator

File and Print Sharing Ports: Yes

Successfully connected to direct hosting NetBIOS over TCP-IP port 445 which is required for 'File and Print Sharing'

Find more posts tagged with

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Accepted answers

xiudo

It turns out i did not have the "Preferred domain controller set"

All comments

LGarvin

It may help to clarify what actually is happening here, which will help to diagnose.

It appears to me from the information provided that an attempt to connect to a system is being made, specifically to the system MIS30, and the issue is connecting to the system, not "the domain".

ARP Resolution result: Yes
DNS Resolution result: Yes
NETBIOS Name Resolution: Yes
MS Endpoint Mapper: Yes
WMI Connection: No

We see from this output that the ARP, DNS, and RPC Endpoint Mapper connections were all successful, but the WMI connection failed. Almost always this is a function of the Windows Firewall being enabled on the target system(s), but the Windows Management Instrumentation ruleset not being enabled to allow remote WMI connections. This is discussed in detail in Chapter 10 of the Patch Manager Administrator Guide.

xiudo

Thanks for the Reply

Here is the message when i attempt to select the of of the two Domains

####

Source: Data Grid Server (PMS)

Device: *DOMAIN*.local

Details: LDAP Request

Exception occurred at 10/24/2013 12:04:50 PM: The server is not operational.

Unable to connect to the resource using the account: *DOMAIN*\administrator Reason:

The server is not operational

COM Exception: Error Code: 0x8007203A

####

LGarvin

Okay... *this* is an actual failure attempting to execute a LDAP query against a Domain Controller.

In this instance, the machine being queried appears to be offline, or not a DC, or the required LDAP port is blocked by a firewall. The firewall scenario is unlikely since that would render the DC unusable to all clients, but it is possible, so it should be verified nonetheless.

If not a firewall issue, this could be a reflection of an improperly declared "Preferred Domain Controller", or it could be a manifestation of stale, unscavanged records in the DNS server that is being queried by Patch Manager to find the DC, or it could be that the DC is simply inaccessible to the Patch Manager server.

From the "Managed Enterprise" management group, launch the Management Group Wizard.
Click on <Next>.
Ensure the radio button for "Active Directory Domains or Workgroups" is selected and click on <Next>.
In the listbox, locate your domain (probably the only line in the list), and look for a value in the "Preferred DC" column.

If it's not blank, determine if that DC is still operational.
If it's blank, then it may be that there is invalid DC information in DNS.

If you need to correct/update the "Preferred DC" data, you'll need to remove the existing domain declaration from the management group (select the domain, click on <Remove>), and then re-ADD the domain with the correct "Preferred Domain Controller" data.

xiudo

It turns out i did not have the "Preferred domain controller set"