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ScpServerTray.exe Error account name is not valid

When I launch Task Scheduler I keep getting a error SolarWinds SCP Server Tray App Startup Task and a Users ID: This specified account name is not valid. It is an old admin who set up SolarWinds but I can't seem to find where to change the user ID? Does anyone know where to change that user ID.

Thanks

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bdufresne

I would start looking through the services on the server where Orion is installed. It would likely be something like SolarWinds SCP service. Once you find the service, right click, select properties, and look at the Log On tab. He may have entered his credentials there to start the service a specific way. Please let me know if you have any more questions, or if this isn't the answer.

Bryan

itshark

Bryan,

I looked at the service, says local creds... When I launch the application and go to users the admin isn't listed there or a local user on the server. It has to be some spot were he built this from.

Thanks

bdufresne

Are there any logon scripts or boot tasks that execute on the server? For boot tasks, on the server you can run MSCONFIG to see if perhaps he wrote a batch file or PS script to launch the SCPTray.

Does the SCP tray load properly when you manually execute it yourself?

Bryan

itshark

Bryan,

I see it is in the Sys Config Services, I don't see any scripts for it. Opening it manual you get the error every time.

bdufresne

When you try to open manually, is that from a shortcut or from the .exe file in the SolarWinds directory?