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Maintenance cost

We were unable to renew our maintenance last year, but now I would like to find out how to get back on maintenance. I have sent 2 emails to sales@solarwinds.com asking how....no response. I opened Case #35871 - "Maintenance and/or upgrade cost through my customer support portal on 3/5.....no response. Now we are being asked for budget cuts, so I am afraid Solarwinds lack of response means we will be stuck on v8.5 for a while. Is business so good that you don't need any more revenue?

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mark_wiggans

Sorry about your experiences. I cannot determine what exactly happened but I'll see that someone contacts regarding this.

shaneh

I also sent an email to the sales team with no response, after maintenance cost for 1 year 1000 monitors,

Would appreciate if you could chase them up for me as well

thanks

Shane

mark_wiggans

Yes, will do.

billt

If only this were rare with Solarwinds. I had licensing issues after I purchased the software. I sent several emails to support and my sales rep that went completely unresponded to. I ended up calling and on the second try got someone who could help me.