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Unable to use Software Publishing; Access Denied errors

Hey all,

Over the weekend our WSUS/Eminentware server had some problems come up. While the system works fine, and WSUS and everything else is working normally, Eminentware is unable to access anything under the Software Publishing category. While each of the catalogs shows up, trying to view them results in this error:

***************************************************************

Source: EminentWare.UI.Publisher
Exception occurred at 6/11/2012 11:05:06 AM: Access is denied
DataPortal_Fetch method call failed
DataPortal.Fetch failed
Stack:    at Microsoft.UpdateServices.Internal.UtilClassFactory.CreateInstance(Type type, Object[] args)
   at Microsoft.UpdateServices.Internal.SetupInfo.GetInstallDirectory()
   at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify(String packageFile)
   at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Save(String packageFile)
   at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify()
   at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage..ctor(IXPathNavigable sdpNavigator, Boolean validateXml)
   at Microsoft.UpdateServices.Administration.SoftwareDistributionPackage..ctor(IXPathNavigable sdpNode)
   at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackage.Read(SafeDataReader dr)
   at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.DataPortal_Fetch(Criteria criteria)
   at Csla.MethodCaller.CallMethod(Object obj, MethodInfo info, Object[] parameters)
   at Csla.MethodCaller.CallMethod(Object obj, String method, Object[] parameters)
   at Csla.Server.SimpleDataPortal.Fetch(Type objectType, Object criteria, DataPortalContext context)
   at EminentWare.UI.Publisher.SoftwarePackagesViewControl.RefreshData(SoftwarePackagesScopeNode node, SoftwarePackageList list, Exception ex)

***************************************************************

Everything now comes up with Access Denied errors. I can't access anything.

It was working fine on Friday last week. It appears that the daily sync failed started on Saturday morning, and hasn't worked since.

System is running Windows 2003 Standard. Fully updated, etc. Using WSUS to push out updated. Also running Sophos Enterprise Console on the same system.

Any thoughts on what I can try to get this working again?

Thanks!

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solarwinds-admin

A lot of customers are seeing this and we're currently working on a KB article for the fix. Here's the short version:

Ensure the local Users group has read access to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup

Let me know if you have any questions.

Thanks.

Phil

solarwinds-admin

Thanks Phil, that seems to have taken care of it.

solarwinds-admin

Just a follow-up.. most notably this scenario occurs when WSUS is reinstalled on an existing Patch Server. Because the WSUS registry key gets deleted and recreated, it then lacks the permissions that the Patch Manager installer adds to that key when Patch Manager is installed.

solarwinds-admin

This particular error occured to me today as a result of the Update for Windows Server Update Services 3.0 SP2 on Windows 2003, Windows 2008 and Windows Server 2008 R2 (KB2720211). This may have reset some of those existing registry keys as was pointed out. This update was released on the 8th which explains why it happened to you as well over the weekend