Event ID: ClientDownloadFailed

solarwinds-admin

Hi,

I have been using Eninentware for last two months. I have published some of the Adobe Reader Security Updates. Oftenly i am getting the below mentioned Update Events. And its not getting updated in the Clients Mschines. Help in this regard is highly appreciated.

Event ID:    ClientDownloadFailed
Date and Time:    4/17/2011 11:17:51 AM
Error Code:    0x800B0109 (A certificate chain processed but terminated in a root certificate which is not trusted by the trust provider)
Is Computer related:    True
Is Update related:    True
Computer Name:    ************
Computer ID:    **************
ID:    ******************
Is an Error:    True
Message:    Error: Download failed.
Status:    DownloadFailed
Update Name:    Adobe Reader 9.3 (Upgrade for 7.x, 8.x, 9.x)
Update ID:    d628c52f-c15b-4169-86ed-920e3b166110
Source:    Client 

solarwinds-admin

Hi Farhan,

A certificate chain processed but terminated in a root certificate which is not trusted by the trust provider

This error means one (or both) of the following:

1) The WSUS signing certificate has not been distributed to the client(s) you are trying to deploy to. 

2) The Windows Update Policy setting for ‘Allow signed content from an internal Microsoft update location’ has not been enabled.

The following guide covers configuration of the items above.

3rd Party and Locally Published Updates Admin Guide The EminentWare Extension Pack provides capabilities that allow you to create, publish, and manage 3rd party updates. This guide walks you through setting up and using this functionality.