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Device removed from NPM but still in NCM

We have removed a device from NPM. When I open NCM on the NCM server, the device is still listed in the list of nodes on the opening page.

However when I try to right click and delete it, it opens the web console, but the node is already gone from the web console.

When I go direclty to Add/Manage Nodes page in NCM the Node does not appear.

How can I get this device to be completely removed and not show up on a login failure report?

Thanks!

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cvachovecj

Hi,

What version of NCM are you running?

If you have 7.0, it's a known issue; you should upgrade to 7.1 and re-run node sync after that.

However if you already are running 7.0.2 or 7.1, please open a support case.

Regards,

Jiri

joneal222

We are on ver 7.0.2. Thank you so much for the information!

mdriskell

Just got word from my networking team that there is a device in NCM that should have been removed...it was deleted from NPM. We are on 7.02 and I had upgraded to that due to this bug....I will be contacting support later today.