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NetFlow Traffic Analyzer (NTA)
NTA 2.0 Service will not start
mikewat
I just installed NTA 2.0 And the netflow service will not start.
I get the two errors below.
Installing the performance counter strings for service SolarWinds failed.
Service cannot be started. System.ComponentModel.Win32Exception: The process cannot access the file because it is being used by another process
at System.Diagnostics.PerformanceCounterLib.RegisterFiles(String arg0, Boolean unregister)
at System.Diagnostics.PerformanceCounterLib.RegisterCategory(String categoryName, PerformanceCounterCategoryType categoryType, String categoryHelp, CounterCreationDataCollection creationData)
at System.Diagnostics.PerformanceCounterCategory.Create(String categoryName, String categoryHelp, PerformanceCounterCategoryType categoryType, CounterCreationDataCollection counterData)
at SolarWinds.Orion.Common.SWPerfMonCounters.CreateCounters()
at SolarWinds.Orion.NetFlow.AppContext.CreatePerformanceCounters()
at SolarWinds.Orion.NetFlow.AppContext.Initialize()
at SolarWinds.Orion.NetFlow.Service.NetFlowService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
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FormerMember
Have you contacted Support? We'd like to help, but your error message doesn't indicate any known bug. There are too many unknowns to really diagnose on the Forum.
Denny LeCompte
Sr. Product Manager, Orion
SolarWinds
mikewat
Yes I have a case open
hvits
Did you ever a get a fix for this??
quote:
Originally posted by mikewat
Yes I have a case open
support
NetFlow 2.0 installs a number of additional counters in the Windows Performance Monitor. Support has found that on occasion this conflicts with certain Non-Solarwinds processes already running on the server.
In this case it was CSMon – part of Cisco’s TACACS server. Stopping this process allowed the Netflow service to start. If you are having a similar problem, try eliminating any non-essential services running on the server. If the service still won’t start, please submit a case to Solarwinds support.
SolarWinds Support
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