Hello All
Problem-every day of the process CatTools takes more and more memory
CatTools ver 3.4.0
Comp DELL 750, 1GB Mem
OS W2003 R2 server
You may want to upgrade to CatTools 3.5 to see if it resolves the issue. I have not seen any Memory issues with CatTools 3.4 or 3.5.
If you have Active Maintenance you can download it from Your Customer Portal, or you can get a Free Version from our Website.
Hi Alex--
If you don't hear back from the community, open a support ticket.
M
I upgrade CatTools to ver 3.5
Now process CatTools takes ~17Mb
Image Name User Name CPU Mem UsageCatTools_Service.exe SYSTEM 00 16924
I will check the memory usage on Monday
oday I see the following27.09
Image Name User Name CPU Mem UsageCatTools_Client.exe SYSTEM 00 29284CatTools_Service.exe SYSTEM 00 31052
27.09
Image Name User Name CPU Mem UsageCatTools_Client.exe SYSTEM 00 28512CatTools_Service.exe SYSTEM 00 31044
29.09
Image Name User Name CPU Mem Usage PFCatTools_Client.exe SYSTEM 00 26176 334CatTools_Service.exe SYSTEM 00 30944
I will watch more
Today the service is used more memory :-(
01.10
Image Name User Name CPU Mem Usage PFCatTools_Client.exe SYSTEM 00 27340 417CatTools_Service.exe SYSTEM 00 58452
New Month?
Any Ideas?
Hi AlexSI -
Since the upgrade didn't solve this problem for you - I would ask you to please open a support ticket so we can get to the bottom of this for you.
--Christine
I open case
Hi AlexSI-san,
Has the problem been resolved?
If it is possible, could you please share with me?
Our customer has a similar memory leak problem.
I opened a case, and then the support told me to check the option.
-Clear log window before starting each Activity
But the customer had set the option enabled.
We are looking for other cause of the memory leak.
Thank you!
HiI installed version 3.5 and uncheck all log optionNow I don't have problem with memory leak
