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Vcenter not polling in VMan

Hi,

In our Orion VMan we have enabled vmware polling in some of the vcenters. Of those in one of the Vcenters we are getting the error like " Error while connecting to VMware device - There was no endpoint listening at https://<IPaddress>/sdk that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details."

When we try to test the credentials in the Poll for VMware in the Add node page getting the error as "Test Failed. ScheduleVMwareCredentialsTestProbeJobs failed, check fault information." The user which I am trying to test is having admin privilege in the vcenter.

Can some one help me to resolve this.

Regards,

Sreenath

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Accepted answers

Tomas.Mlcoch

Hi, please try to access the vCenter using the hostname or IP address from a web browser running on the Orion instance. In case it works you should see something like this:

To test also credentials try to access Managed Objects Browser (aka MOB) on address https://{hostname or IP}/mob. You should then see page similar to this:

If you get to this point and the Add Node and polling in Orion still doesn't work then please open support ticket.

All comments

Tomas.Mlcoch

Hi, please try to access the vCenter using the hostname or IP address from a web browser running on the Orion instance. In case it works you should see something like this:

To test also credentials try to access Managed Objects Browser (aka MOB) on address https://{hostname or IP}/mob. You should then see page similar to this:

If you get to this point and the Add Node and polling in Orion still doesn't work then please open support ticket.

sreenathmp

Hi Tomas,

Thanks for your suggestion. I have tried the steps you have mentioned above and got the desired result. I am able to get the pages as you shown here.

Support ticket is already in place, but they are asking me to check the access in Vcenter end as the testing is getting failed

sreenathmp

Any help on this please

sreenathmp

serena Can you please help me on this.

serena

sreenathmp wrote:
serena Can you please help me on this.

Good afternoon, unfortunately there is not enough information in what you've shared to actually troubleshoot the issue. Tomas suggested the troubleshooting steps I would have recommended. You said you have an open support ticket, have you handed off deeper diagnostics to them for better troubleshooting?

sreenathmp

Hi, I have tried the steps mentioned by Tomas and are working for me, I am wondering why facing the issue still.

Unfortunately the support I am getting for the ticket is not much appreciated.