Hi, I'm new to this system and wondering if anyone can give me some assistance. We currently have WHD set up and we're tweaking some settings. Here's one thing I'm experiencing and would to see if this is configurable. If a client updates at ticket either by email or the web portal, they receive an automatic email saying their ticket was updated. The technician receives an email too which is fine but we do not want the client receiving an email for a ticket they just updated. Is there a setting for this somewhere? Thanks in advance.
