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Unable to open Orion Console

ankita.gupta

Hi All,

I am unable to open Solarwinds Orion Console , giving me the following error:

" solarwinds.apiproxyfactory.transientapiproxyexception " is thrown.

Also Solarwinds services are flapping. Here is the error.

Can someone help me with this.

Thanks

Ankita Gupta

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purushottam.rathi

Found one thread in which got some steps to be performed in orion server PFB (link)

Steps

Can you please perform the following on your Main Poller:
- On the Orion Server, open the Orion Service Manager and click 'Shutdown Everything'

- Once all the services are stopped, go to Start and enter "services.msc"
- Stop the IIS service (World Wide Publishing Service)

- When the service is already stopped, go C:\Windows\Microsoft.NET\Framework\
- Go to the following locations and delete any folders under the folder of root (.NET cache):
        a. C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root.
        b. C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root.
        c. C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files\root.
        d. C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\root.
- Delete everything under this directory if anything exist, leaving the folder root alone

- Start the IIS service on services.msc
- On the Orion Services Manager, click "Start Everything"
- Allow 15-20 minutes for the system to refresh
- Check the web console and see if you will be able to login.

Please let me know if above provided steps works.

Kind Regards,
Jeremy Aguete
SolarWinds Technical Support
My working hours: 8:00am - 4:00pm GMT+8 | Support helpline for 24x7