Solarwinds Job Engine V2

Hello Thwack,

I try to start this service and keep getting the below error. In this snip-it it shows the log on as a user, I have also tried it as local system. This service seems to be causing several errors ( alerts ) in the application event viewer. Any ideas about the following error?

I also found the following log describing an error with the SW Job Scheduler ( not sure if this is related however )

*** SolarWinds Job Scheduler v2.3.0.78, .Net Runtime v4.0.30319 ***

2013-04-05 11:14:18,293 [6] INFO SolarWinds.JobEngineService.v2.JobEngineServiceApp - Database versions match: 2

2013-04-05 11:14:18,335 [6] INFO SolarWinds.JobEngine.Scheduling.CredentialHandlerFactory - Using certificate for credentials protection

2013-04-05 11:14:18,340 [6] ERROR SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler - Unable to find Orion shared certificate.

2013-04-05 11:14:18,340 [6] FATAL SolarWinds.JobEngine.ServiceProcess.SolarWindsService - OnStart: Unhandled exception caught

SolarWinds.JobEngine.JobEngineException: Unable to find the Orion shared certificate. Run the Orion Configuration Wizard to repair the certificate.

at SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler.LoadKey()

at SolarWinds.JobEngine.Scheduling.CredentialHandlerFactory.Create()

at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.Make()

at SolarWinds.JobEngine.Routing.Router..ctor()

at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start()

at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

2013-04-05 11:14:18,346 [6] FATAL SolarWinds.JobEngine.ServiceProcess.SolarWindsService - Unhandled exception caught

SolarWinds.JobEngine.JobEngineException: Unable to find the Orion shared certificate. Run the Orion Configuration Wizard to repair the certificate.

at SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler.LoadKey()

at SolarWinds.JobEngine.Scheduling.CredentialHandlerFactory.Create()

at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.Make()

at SolarWinds.JobEngine.Routing.Router..ctor()

at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start()

at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart()

Thanks for your time!

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Accepted answers

All comments

LGarvin

The Job Engine v2 service definitely should be running in the LOCAL SYSTEM context, so make that change, and then we can troubleshoot further from there.

However, it would seem that this is the most likely principal cause:

2013-04-05 11:14:18,340 [6] ERROR SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler - Unable to find Orion shared certificate.

Has any certificate maintenance been performed on this server recently?

The good news is that the Patch Manager web console does not require the Job Engine services, so unless you're running other SolarWinds application on this server, you could just leave the service stopped and disable it. The Patch Manager Administration Guide, in Appendix D, lists the services and programs that are required for the Patch Manager web console. They are:

Services:

SolarWinds Information Service

SolarWinds Information Service v3

SolarWinds Orion Module Engine

Programs:

SolarWinds Information Service v2012.1.301

SolarWinds Orion Core Services 2012.1

Anything else can be stopped, disabled, or uninstalled, as desired, if only the Patch Manager web console is installed.

pmaldonato

There hasnt been any changes or maintenance recently. I did put the service back to log on local, also disabled the service for now. I think that service is used for another sw product. When I googled the error i remember seeing a lot of results with network performance monitor. But from what i can see, the services that are needed to run the console are running without issue and therefore the PM is working and for now i will not worry so much.

LGarvin

The service is used by all of the Orion products. Patch Manager has it's own internal job engine, so it does not require the SW job engine.

Just keep this issue in mind should you wish to add some other product to that web instance (e.g. SAM, NPM, etc.)

pmaldonato

Just wanted to extend my thanks for your help and opinions here on thwack.