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How can I download ipMonitor v9 ?

fauzan_azhary

If I'm not wrong the plan of ipMonitor v9 launching is today. But until this time I couldn't find the link to download it in my SolarWinds support portal. I mean even though I have already login to http://support.solarwinds.com/support/default.cfm, I can not find this version on "Downloads & Upgrades" section. I'm an existing customers of SoalrWinds ipMonitor product. Is there any change of schedule ?

Regards,

Fauzan

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DougHeath

You can login? I get a script error (doesnt like the '.' in the email login name) when I try to login to the solarwinds support portal. The original support site is there, but the download links take you to the new support site, which give me a script error as below. I filed a support ticket a couple hours ago for it, but have not heard back. Release days are always exciting.

Error Diagnostic Information

ODBC Error Code = 22001 (String data right truncation)

[Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated.

The error occurred while processing an element with a general identifier of (CFQUERY), occupying document position (22:3) to (22:61).

Date/Time: 01/21/08 11:38:03
Browser: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Remote Address: 216.185.254.18
HTTP Referer: support.solarwinds.com/.../default.cfm

mark_wiggans

Doug-

Thanks for the heads up. You should be able to login now. Please try again-

DougHeath

No, still can't login...error below. if i take the ".net" off the end of my login id...it gives invalid username or password (duh) but does not error.

Error Occurred While Processing Request

Error Diagnostic Information

ODBC Error Code = 22001 (String data right truncation)

[Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated.

The error occurred while processing an element with a general identifier of (CFQUERY), occupying document position (22:3) to (22:61).

Date/Time: 01/21/08 12:17:49
Browser: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Remote Address: 216.185.254.18
HTTP Referer: support.solarwinds.com/.../default.cfm

mark_wiggans

I would like to help you out here- What did you do step by step - or maybe post the case number if you have already relayed this information in the ticket- This is the first release where there was a crossover with portals so I'm trying to determine what the root cause is here, thanks.