Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Action not taking place after alert is triggered

I have a simple alert configured and a corresponding action to restart the service concerned if its detected down. The alert is firing no problem. I t will even send an email that I have set up to indicate the service is down.. But it will not execute the restart service action. If I go into the alert definition manually and 'simulate' and then 'execute' the action, it will carry out the service restart. The action is not being triggered otherwise. Its like its not in there at all. Orion is ignoring it. I have the correct permissions set up. Its not being stopped by the target server, it s just not being called at all. This feels like a bug.

I am on NPMv12.0 and SAM 6.2.4

the action being ignored is: APM\APMServiceControl.exe ${N=SwisEntity;M=ComponentID}

I have tested against several services.

Has anyone seen this behaviour and does anyone know how to fix this?

Thanks

Find more posts tagged with

Accepted answers

All comments

There are no accepted answers yet